Returns
This page sets out what happens if there is a problem with your order, and when an order can be cancelled.
Damaged, faulty or incorrect items
Email us at hello@dearitsfriday.com within 30 days of delivery, with photographs.
If the item arrived damaged, is faulty, or is not what you ordered, we will replace it or refund it in full. We cover the return postage. This applies to all orders, wherever they were sent.
Every order is checked and packaged before it is sent, but parcels do get mishandled in transit.
Risograph texture
Risograph printing produces unique texture and slight variation between copies. Small imperfections are a characteristic of the process, not a defect, and are not covered by the section above.
If you are unsure whether something is a Riso characteristic or a genuine fault, send us a photograph and we will tell you.
Cancelling a UK order
Email hello@dearitsfriday.com within the 14 days. We will confirm the return address. Please do not send returns to our registered office, which cannot accept parcels.
To cancel:
- Email hello@dearitsfriday.com within the 14 days
- Items must be returned unused and in their original condition
- You pay the return postage. If the item arrived damaged or faulty, see the first section above, where we cover it
- Once the item reaches us, we refund the item price and the standard delivery charge paid at checkout, within 14 days
Hong Kong orders
The 14-day cancellation period is a UK consumer right and does not extend to orders delivered in Hong Kong. Damaged, faulty and incorrect items are covered as set out in the first section.
Items that cannot be cancelled
Commissions and original paintings. These are not sold through the shop. They are arranged by email, and cancellation is governed by the written agreement confirmed for that piece.
Your statutory rights
For UK orders, your rights under the Consumer Rights Act 2015 apply where goods are faulty, not as described, or damaged in transit, regardless of anything stated on this page.